Process management E-Learning - 6. Measure processes

by TÜV Rheinland Akademie GmbH
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Course Features

  • Certified by TÜV Rheinland
  • Access Time Lifetime Access
  • Course Level: Beginner
  • Learning Extent: 0 hrs. 45 min.
  • Language: english
Target Audiences:

Course Overview

About this online Course

This online course is the seventh part of our process management course series. It offers you an overview of "Measuring processes".

Become successful through properly implemented process management. But this success requires an understanding of what process management is in the first place, and the focus of this online course is on measuring processes.

During the execution of a process, the performance is measured and whether the set goals are achieved. This supports operational control. Evaluations and reports provide transparency. Deviations and the need for further analysis are revealed.

In this online course you will learn how to define suitable key figures for processes and how to establish measurement and reporting.

You will also learn how to use the KPI profile and the KPI compass. You will learn how to use measurement methods to identify significant deviations.

You learn with practical examples and have the possibility to test your knowledge with a quiz. You also have the possibility to download additional learning material at the end of the course. In addition to your completed online course, you can access the content again and again with the help of the additional documents.

Take a look at our free content in the learning content and get an overview of the topics.


You will learn how to define appropriate metrics for processes and how to establish measurement and reporting.

Target group

  • Managers and employees from the areas of
  • Process management, organization, corporate and personnel development, quality management, information technology
  • Process managers, process analysts, process coordinators
  • Managers with process responsibility

Learning content

  • Using process indicators to control processes
  • Getting to know different types of KPIs
  • Using the key figure profile and key figure compass
  • Determining the control effect of key figures
  • Use measurement methods
  • Determine significant deviations
  • Establish process reporting

Summary of Learning Contents

Process management E-Learning - 6. Measure processes 

timelapse 0 hrs. 45 min.
  • Measuring processes 
    extension interactive content
    timelapse 0 hrs. 45 min.


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