Management

Brilliant Customer Service

by Lecturio
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Preview image for training Brilliant Customer Service
including VAT 49,99

Course Features

  • Certified by TÜV Rheinland
  • Lifetime Access
  • Course Level: Beginner
  • Learning Extent: 1 hrs. 16 min.
  • Language: english
Target Audiences:

Course Overview

About this online Course

Our course, “Brilliant Customer Service”, is aimed at providing you and your people with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition.

We explore different models of high quality customer service, strategies to improve your skillsets and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately.

Furthermore, it will teach you how to use any complaints you receive in a totally professional manner, enabling you to use these complaints as way of attracting "ambassadors" for your levels of service.

We introduce you to the benefits of customer relationship management (CRM), and we show how it can become the vehicle that drives up your standards of service.

The course is designed for the following groups of people:

  • Those who need to make strategic decisions about how their customer service levels need to be adjusted
  • Those in the front line of customer service
  • Customer service relationship managers
  • Everyone at whatever level in the organization who is involved in relationship development and client acquisition 

The most important elements of the course include:

  • Face-to-face contact with your customers
  • The most effective use of telephone, email and CRM in the communication process
  • How to deal with difficult or angry customers
  • Liberating your front line people so that they can truly enjoy the customer experience by taking responsibility for its succes

Target group

The course is designed for people who need to make strategic decisions about how their customer service levels need to be adjusted, for people wo are in the front line of customer service, customer service relationship managers and for everyone at whatever level in the organization who is involved in relationship development and client acquisition.

Learning content

  • Course Overview: Brilliant Customer Service
  • The Main Idea of Brilliant Customer Service
  • Face to Face with our Customers
  • Communication Processes in Customer Service
  • Dealing with Difficult or Angry Customers
  • Strategy for Brilliant Customer Service
  • Quiz „Brilliant Customer Service“


Learning Contents

Summary of Learning Contents

Brilliant Customer Service 

timelapse 1 hrs. 16 min.
  • Course Overview: Brilliant Customer Service 
    extension interactive content
    timelapse 0 hrs. 01 min.
  • The Main Idea of Brilliant Customer Service 
    extension interactive content
    timelapse 0 hrs. 13 min.
  • Face to Face with our Customers 
    extension interactive content
    timelapse 0 hrs. 13 min.
  • Communication Processes in Customer Service 
    extension interactive content
    timelapse 0 hrs. 19 min.
  • Dealing with Difficult or Angry Customers 
    extension interactive content
    timelapse 0 hrs. 18 min.
  • Strategy for Brilliant Customer Service 
    extension interactive content
    timelapse 0 hrs. 12 min.

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