ITIL® 4 Foundation English

Use and methology

In order to convey the learning content in a playful way and to demonstrate its application in practice, we use various methods in the modules, such as:

• The ITIL® Story (practical example): employees of a fictitious company describe to you how they improve their services and explain how they apply ITIL® Best Practice in the process.
• The ITIL® Managing Professional (explanatory video): The ITIL Managing Professional accompanies you during your training and supports your learning process with in-depth information and her expert knowledge.
• Learning Objectives Summary: A short text summary sums up the most important learning objectives of the respective module.
• Quizzes: With the quizzes at the end of each module, you can check your current level of knowledge.

Online exam for the ITIL® 4 Foundation including certification

Upon completion of the ITIL® 4 Foundation Online training, you will fulfill the necessary requirements to take the ITIL® Foundation Online certification at PeopleCert®.

The exam must be taken within 12 months from the date of order. We take care of the application for the voucher for you against an examination fee of 380 EUR incl. VAT (already included in the course-price)  which we charge in full to PeopleCert® - the certification institute. The exam application is required by the accreditation partner AXELOS and the certification institute PeopleCert® when registering for a course.
The exam is taken online (24/7) in English (optional German). Certified examiners accompany your exam via webcam. The 40 multiple-choice questions are answered on a web interface. You have 60 minutes to answer the questions. You need 26 (65%) correct answers to pass the exam.
After passing the exam, you will receive your ITIL® Foundation Certificate in IT Service Management as an e-certificate within just 48 hours.