IT Service Management

ITIL® 4 Foundation English

by iTSM Group
Back to Courses
Proceed to Checkout Edit Shopping Cart Got a voucher? Book for others? Go to the shopping cart!
Preview image for training ITIL® 4 Foundation English
including VAT 927,99
You can select the number of vouchers later on from your shopping cart.

Course Features

  • Certified by TÜV Rheinland
  • Lifetime Access
  • Course Level: Beginner
  • Learning Extent: 6 hrs. 45 min.
  • Language: english
Target Audiences:

Course Overview

About this online Course

Our ITIL® 4 Foundation Online Training lays the foundation for becoming an ITIL® Managing Professional or Strategic Leader.
No matter how much previous knowledge you have about IT management: In 6 modules our training provides you with all the content required by AXELOS (official accreditor of ITIL®). After starting the course, you have 60 days to complete the modules.
This prepares you perfectly for the official PeopleCert® certification, which you can also take online with our exam voucher in the PeopleCert® candidate portal.
Our online training courses are developed according to didactic findings with the assistance of media pedagogues and experienced trainers. We pay attention to an interactive structure of our trainings in order to guarantee a sustainable learning success. The participants are not simply consumers, but are always actively involved in the training through various control elements and intermediate questions.

Use and methology

In order to convey the learning content in a playful way and to demonstrate its application in practice, we use various methods in the modules, such as:

  • The ITIL® Story (practical example): employees of a fictitious company describe to you how they improve their services and explain how they apply ITIL® Best Practice in the process.
  • The ITIL® Managing Professional (explanatory video): The ITIL Managing Professional accompanies you during your training and supports your learning process with in-depth information and her expert knowledge.
  • Learning Objectives Summary: A short text summary sums up the most important learning objectives of the respective module.
  • Quizzes: With the quizzes at the end of each module, you can check your current level of knowledge.

Online exam for the ITIL® 4 Foundation including certification

Upon completion of the ITIL® 4 Foundation Online training, you will fulfill the necessary requirements to take the ITIL® Foundation Online certification at PeopleCert®.

The exam must be taken within 12 months from the date of order. We take care of the application for the voucher for you against an examination fee of 380 EUR incl. VAT (already included in the course-price)  which we charge in full to PeopleCert® - the certification institute. The exam application is required by the accreditation partner AXELOS and the certification institute PeopleCert® when registering for a course.
The exam is taken online (24/7) in English (optional German). Certified examiners accompany your exam via webcam. The 40 multiple-choice questions are answered on a web interface. You have 60 minutes to answer the questions. You need 26 (65%) correct answers to pass the exam.
After passing the exam, you will receive your ITIL® Foundation Certificate in IT Service Management as an e-certificate within just 48 hours.

Learning Contents

Summary of Learning Contents

ITIL® 4 Foundation English 

timelapse 6 hrs. 45 min.
  • Documents - Registration for the online exam - Peoplecert 
    picture_as_pdf pdf document
    timelapse 0 hrs. 00 min.
  • Module 1 – Introduction to ITIL® 
    extension interactive content
    timelapse 1 hrs. 00 min.
  • Module 2 – The Four Dimensions of Service Management 
    extension interactive content
    timelapse 0 hrs. 45 min.
  • Module 3 – The ITIL® Service Value System (SVS) 
    extension interactive content
    timelapse 1 hrs. 30 min.
  • Module 4 – Defining ITIL® Practices 
    extension interactive content
    timelapse 1 hrs. 00 min.
  • Module 5 – Operational ITIL® Practices 
    extension interactive content
    timelapse 1 hrs. 20 min.
  • Module 6 – Preparation, Exam and Certification 
    extension interactive content
    timelapse 1 hrs. 10 min.


Overall Rating

Average Rating
{{ summary.avg }}
{{ }} Rating {{ }} Ratings
{{ 5 - summaryRating }} stars:
{{ summaryCount }} Ratings


from {{ rating.user.display_name }} am {{ rating.created_at | formatDate }}

Answer from {{ rating.answer_user.display_name }} Adminstrator am {{ rating.answered_at | formatDate }}


This training does not yet have ratings.

Questions & Discuss

Comments and Questions about the course

Do you have any general questions about the course? Would you like to get a more detailed picture of the structure of the course? Whether you want to share your own experiences with the learning community or have questions about a specific content: Feel free to join the discussions with other learners on this course.

Please login to participate in this course discussion.

No comment available. Be the first one to leave a reply.

Courses you may also be interested in:

IT Service Management
ITIL® 4 Foundation Deutsch