Course Features
- workspace_premium Certified by TÜV Rheinland
- calendar_month Lifetime Access
- trending_up Course Level: Beginner
- timelapse Learning Extent: 6 hrs. 45 min.
- language Language: english
Course Overview
About this online Course
Our ITIL® 4 Foundation Online Training lays the foundation for becoming an ITIL®
Managing Professional or Strategic Leader.
No matter how much previous knowledge you have about IT management: In 6 modules
our training provides you with all the content required by AXELOS (official
accreditor of ITIL®). After starting the course, you have 60 days to complete
the modules.
This prepares you perfectly for the official PeopleCert® certification, which
you can also take online with our exam voucher in the PeopleCert® candidate
portal.
Our online training courses are developed according to didactic findings with the assistance of media pedagogues and experienced trainers. We pay attention to an interactive structure of our trainings in order to guarantee a sustainable learning success. The participants are not simply consumers, but are always actively involved in the training through various control elements and intermediate questions.
Use and methology
In order to convey the learning content in a playful way and to demonstrate its application in practice, we use various methods in the modules, such as:
- The ITIL® Story (practical example): employees of a fictitious company describe to you how they improve their services and explain how they apply ITIL® Best Practice in the process.
- The ITIL® Managing Professional (explanatory video): The ITIL Managing Professional accompanies you during your training and supports your learning process with in-depth information and her expert knowledge.
- Learning Objectives Summary: A short text summary sums up the most important learning objectives of the respective module.
- Quizzes: With the quizzes at the end of each module, you can check your current level of knowledge.
Online exam for the ITIL® 4 Foundation including certification
Upon completion of the ITIL® 4 Foundation Online training, you will fulfill
the necessary requirements to take the ITIL® Foundation Online certification
at PeopleCert®.
The exam must be taken within 12 months from the date of order. We take
care of the application for the voucher for you against
an examination fee of 380 EUR incl. VAT (already included in the
course-price) which we charge in full to PeopleCert® - the certification institute.
The exam application is required by the accreditation partner AXELOS and the
certification institute PeopleCert® when registering for a course.
The exam is taken online (24/7) in English (optional German). Certified
examiners accompany your exam via webcam. The 40 multiple-choice questions are
answered on a web interface. You have 60 minutes to answer the questions. You
need 26 (65%) correct answers to pass the exam.
After passing the exam, you will receive your ITIL® Foundation Certificate in
IT Service Management as an e-certificate within just 48 hours.
Learning Contents
Summary of Learning Contents
ITIL® 4 Foundation English
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Documents - Registration for the online exam - Peoplecertpicture_as_pdf pdf documenttimelapse 0 hrs. 00 min.
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Module 1 – Introduction to ITIL®extension interactive contenttimelapse 1 hrs. 00 min.
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Module 2 – The Four Dimensions of Service Managementextension interactive contenttimelapse 0 hrs. 45 min.
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Module 3 – The ITIL® Service Value System (SVS)extension interactive contenttimelapse 1 hrs. 30 min.
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Module 4 – Defining ITIL® Practicesextension interactive contenttimelapse 1 hrs. 00 min.
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Module 5 – Operational ITIL® Practicesextension interactive contenttimelapse 1 hrs. 20 min.
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Module 6 – Preparation, Exam and Certificationextension interactive contenttimelapse 1 hrs. 10 min.
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Questions & Discuss
Comments and Questions about the course
Do you have any general questions about the course? Would you like to get a more detailed picture of the structure of the course? Whether you want to share your own experiences with the learning community or have questions about a specific content: Feel free to join the discussions with other learners on this course.
