ITIL® 4 Foundation English
- assignment_turned_in Certified by TÜV Rheinland
- access_time Lifetime Access
- trending_up Course Level: Beginner
- timelapse Learning Extent: Does not exist
- language Language: english
About this online Course
No matter how much previous knowledge you have about IT management: In 6 modules our training provides you with all the content required by AXELOS (official accreditor of ITIL®). After starting the course, you have 60 days to complete the modules.
This prepares you perfectly for the official PeopleCert® certification, which you can also take online with our exam voucher in the PeopleCert® candidate portal.
We pay attention to an interactive structure of our trainings in order to guarantee a sustainable learning success. The participants are not simply consumers, but are always actively involved in the training through various control elements and intermediate questions.
In order to convey the learning content in a playful way and to demonstrate its application in practice, we use various methods in the modules, such as:
The ITIL® Story (practical example): employees of a fictitious company describe to you how they improve their services and explain how they apply ITIL® Best Practice in the process.
The ITIL® Managing Professional (explanatory video): The ITIL Managing Professional accompanies you during your training and supports your learning process with in-depth information and her expert knowledge.
Learning Objectives Summary: A short text summary sums up the most important learning objectives of the respective module.
Quizzes: With the quizzes at the end of each module, you can check your current level of knowledge.
Upon completion of the ITIL® 4 Foundation Online training, you will fulfill the necessary requirements to take the ITIL® Foundation Online certification at PeopleCert®.
The exam must be taken within 12 months of receiving the exam voucher. We take care of the application for the voucher for you against an examination fee of 285 EUR which we charge in full to PeopleCert® - the certification institute. The exam application is required by the accreditation partner AXELOS and the certification institute PeopleCert® when registering for a course.
The exam is taken online (24/7) in English (optional German). Certified examiners accompany your exam via webcam. The 40 multiple-choice questions are answered on a web interface. You have 60 minutes to answer the questions. You need 26 (65%) correct answers to pass the exam.
After passing the exam, you will receive your ITIL® Foundation Certificate in IT Service Management as an e-certificate within just 48 hours.
Summary of Learning Contents
Module 1 – Introduction to ITIL®
Module 2 – The Four Dimensions of Service Management
Module 3 – The ITIL® Service Value System (SVS)
Module 4 – Defining ITIL® Practices
Module 5 – Operational ITIL® Practices
Module 6 – Preparation, Exam and Certification
Questions & Discuss
Comments and Questions about the course
Do you have any general questions about the course? Would you like to get a more detailed picture of the structure of the course? Whether you want to share your own experiences with the learning community or have questions about a specific content: Feel free to join the discussions with other learners on this course.