Management

Conflict Management

by Lecturio GmbH
Back to Courses
Proceed to Checkout Edit Shopping Cart Got a voucher? Book for others? Go to the shopping cart!
Preview image for training Conflict Management
including VAT 49,99
You can select the number of vouchers later on from your shopping cart.

Course Features

  • Certified by TÜV Rheinland
  • Access Time 1 Jahr Zugriff
  • Course Level: Beginner
  • Learning Extent: 2 hrs. 01 min.
  • Language: english
Target Audiences:

Course Overview

About this online Course

What to do when communication breaks down? Most of us communicate every single day, but nevertheless, we often fail to communicate successfully. This course will help you develop win-win solutions in every conflict, and at the same time deal with challenges, difficult people, bargaining tactics, and communication problems. Most importantly, you will learn to recognize your own skills as a mediator and find out how to handle a crisis to the mutual benefit of all participants.

At the end of this course, participants will be able to analyze a conflict and make concrete recommendations on how to move forward to resolve a conflict successfully. Therefore, its most important goals are:

  • Understanding the basic elements of conflicts 
  • Recognizing the role of culture in understanding conflict 
  • Understanding how mediating conflicts works 
  • Learning how to resolve a conflict successfully 
  • Understanding how to voice one's own interests and hear other people's interests 

This course will be particularly useful for you if you have to communicate professionally in your daily life or are seeking to get into professions where negotiations will be part of your main tasks. Additionally, it is very helpful for everyone who needs to improve their communication skills, be it for professional or personal reasons.

Target group

This course is useful for people who have to communicate professionally, also for everyone who needs to improve their communication skills, be it for professional or personal reasons.

Learning content

  • Recognising Conflict
  • What is a Conflict?
  • Conflict Resolution
  • Mediation: Best Practices
  • Finding a Good Mediator
  • Improving Communication in Conflict
  • Building Trust among Parties
  • Role of Culture in Conflict Resolution
  • Quiz „Conflict Management“

Summary of Learning Contents

Conflict Management 

timelapse 2 hrs. 01 min.
  • Recognising Conflict 
    extension interactive content
    timelapse 0 hrs. 18 min.
  • What is a Conflict? 
    extension interactive content
    timelapse 0 hrs. 18 min.
  • Conflict Resolution 
    extension interactive content
    timelapse 0 hrs. 13 min.
  • Mediation: Best Practices 
    extension interactive content
    timelapse 0 hrs. 17 min.
  • Finding a Good Mediator 
    extension interactive content
    timelapse 0 hrs. 12 min.
  • Improving Communication in Conflict 
    extension interactive content
    timelapse 0 hrs. 11 min.
  • Building Trust among Parties 
    extension interactive content
    timelapse 0 hrs. 11 min.
  • Role of Culture in Conflict Resolution 
    extension interactive content
    timelapse 0 hrs. 21 min.

Ratings

Overall Rating

Average Rating
{{ summary.avg }}
{{ summary.total }} Rating {{ summary.total }} Ratings
{{ 5 - summaryRating }} stars:
{{ summaryCount }} Ratings

Reviews

from {{ rating.user.display_name }} am {{ rating.created_at | formatDate }}

Answer from {{ rating.answer_user.display_name }} Adminstrator am {{ rating.answered_at | formatDate }}

star_border

This training does not yet have ratings.

Comments and Questions about the course

Do you have any general questions about the course? Would you like to get a more detailed picture of the structure of the course? Whether you want to share your own experiences with the learning community or have questions about a specific content: Feel free to join the discussions with other learners on this course.

Please login to participate in this course discussion.
chat_bubble_outline

No comment available. Be the first one to leave a reply.


Courses you may also be interested in: