Kursmerkmale
- workspace_premium Teilnahmebescheinigung von TÜV Rheinland
- calendar_month Zugriffsdauer 1 Jahr Zugriff
- trending_up Kursniveau: Einsteiger
- timelapse Lernumfang: 2 Std. 01 Min.
- language Sprache: englisch
- fingerprint Kurskennung: 0bdn60Ve49
Kursübersicht
Über den Online-Kurs
What to do when communication breaks down? Most of us communicate every single day, but nevertheless, we often fail to communicate successfully. This course will help you develop win-win solutions in every conflict, and at the same time deal with challenges, difficult people, bargaining tactics, and communication problems. Most importantly, you will learn to recognize your own skills as a mediator and find out how to handle a crisis to the mutual benefit of all participants.
At the end of this course, participants will be able to analyze a conflict and make concrete recommendations on how to move forward to resolve a conflict successfully. Therefore, its most important goals are:
- Understanding the basic elements of conflicts
- Recognizing the role of culture in understanding conflict
- Understanding how mediating conflicts works
- Learning how to resolve a conflict successfully
- Understanding how to voice one's own interests and hear other people's interests
This course will be particularly useful for you if you have to communicate professionally in your daily life or are seeking to get into professions where negotiations will be part of your main tasks. Additionally, it is very helpful for everyone who needs to improve their communication skills, be it for professional or personal reasons.
Target group
This course is useful for people who have to communicate professionally, also for everyone who needs to improve their communication skills, be it for professional or personal reasons.
Learning content
- Recognising Conflict
- What is a Conflict?
- Conflict Resolution
- Mediation: Best Practices
- Finding a Good Mediator
- Improving Communication in Conflict
- Building Trust among Parties
- Role of Culture in Conflict Resolution
- Quiz „Conflict Management“
Übersicht der Lerninhalte
Conflict Management
-
Recognising Conflictextension Interaktiver Inhalttimelapse 0 Std. 18 Min.
-
What is a Conflict?extension Interaktiver Inhalttimelapse 0 Std. 18 Min.
-
Conflict Resolutionextension Interaktiver Inhalttimelapse 0 Std. 13 Min.
-
Mediation: Best Practicesextension Interaktiver Inhalttimelapse 0 Std. 17 Min.
-
Finding a Good Mediatorextension Interaktiver Inhalttimelapse 0 Std. 12 Min.
-
Improving Communication in Conflictextension Interaktiver Inhalttimelapse 0 Std. 11 Min.
-
Building Trust among Partiesextension Interaktiver Inhalttimelapse 0 Std. 11 Min.
-
Role of Culture in Conflict Resolutionextension Interaktiver Inhalttimelapse 0 Std. 21 Min.
Bewertungen
Gesamtbewertung
Rezensionen
von {{ rating.user.display_name }} am {{ rating.created_at | formatDate }}
Kommentare und Fragen zum Kurs
Du hast noch inhaltliche Fragen zum Kurs? Du möchtest Dir ein genaueres Bild vom Ablauf machen? Egal ob Du Deine eigenen Erfahrungen mit der Lerngemeinschaft teilen möchtest oder vorab Rückfragen zu einzelnen Inhalten hast: Beteilige Dich einfach an den Diskussionen mit anderen Lernenden zu diesem Kurs.