Business Communication Training

Target group

The training concept is designed for Employees, Mid-Management and Executive.

Learning content

Effective Communication in the Workplace

• Course Overview: Business Communication Training
• Becoming a Principle-Centered Communicator
• Staying Focused in Challenging Communication Situations
• Speaking with more Power, Tact and Skill
• Mastering New Verbal Patterns
• How to Keep Cool in Challenging Situations
• Communicating like a Leader
• Quiz „Effective Communication in the Workplace“

Communication Training for Managers

• Identifying and Understanding Various Working and Communication Styles
• Style Stepping to Overcoming Conflicts and Avoid Misunderstandings
• Teaching Your Entire Team to Style Step
• Identifying and Interpreting Visual Cues    
• Projecting an Image of Power and Confidence Using Non-Verbal Cues
• Projecting the Image of an Active Listener
• Identifying Toxic, Destructive Communication and Behavior in Yourself and Others
• Using Freestyle-Scripting to Effectively Respond to Unwanted Behavior
• Defusing Emotionally-Charged Situations
• Quiz „Communication Training for Managers (EN)“
  

Executive Communication Training (EN)

• Identifying Difficult People at the Workplace
• Using the Enneagram to Identify and Stop Difficult Behavior Before it Manifests
• Power Phrases and Danger Phrases for Difficult and Demanding People
• Appearing to Always Have Just the Right Words
• Using Language Designed to Inspire and Motivate Your Audience
• Handling Questions, Blackouts, and Other Public-Speaking Emergencies
• Quiz „Executive Communication Training"
• Quiz „Business Communication Training“