IT & Software

ITIL 4 Essentials Digital EN

by SERVIEW GmbH
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including VAT 195,99

Course Features

  • Certified by TÜV Rheinland
  • Lifetime Access
  • Course Level: Beginner
  • Learning Extent: 2 hrs. 15 min.
  • Language: english
Target Audiences:

Course Overview

About this online Course

Learn the basics of service management with ITIL®4. In this training you will learn the basics of the ITIL® philosophy and deal with the new Service Value System of ITIL®4.

Benefit

In this training you will learn the basics of the ITIL®philosophy and deal with the new service value system of ITIL®4.

Target group

You are a manager or employee of a service or IT organization, director, executive, IT professional or business manager. Or you would like to acquire a basic understanding of ITIL. You would like to learn the contents flexibly and according to your own planning.

Learning content

  • Chapter 1: Introduction to service management with ITIL®4
  • Chapter 2: The ITIL® guiding principles
  • Chapter 3: The four dimensions of service management
  • Chapter 4: Brief overview of ITIL® practices

Learning Contents

Summary of Learning Contents

ITIL 4 Essentials Digital EN 

timelapse 2 hrs. 15 min.
  • Chapter 1: Introduction to service management with ITIL®4 
    extension interactive content
    timelapse 0 hrs. 57 min.
  • Chapter 2: The ITIL® guiding principles 
    extension interactive content
    timelapse 0 hrs. 30 min.
  • Chapter 3: The four dimensions of service management 
    extension interactive content
    timelapse 0 hrs. 38 min.
  • Chapter 4: Brief overview of ITIL® practices 
    extension interactive content
    timelapse 0 hrs. 10 min.

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