ITIL 4 Foundation e-learning EN

Benefit

In this training you will learn the basics of the ITIL® philosophy and deal with the new service value system of ITIL®4, after which you will be perfectly prepared to take the online exam.

Target group

You are a manager or employee of a service or IT organization, director, executive, IT professional or business manager. Or you would like to acquire a basic understanding of ITIL. You would like to learn the contents flexibly and according to your own planning.

Learning content

• Chapter 1: Introduction to service management with ITIL®4
• Chapter 2: The ITIL® guiding principles
• Chapter 3: The four dimensions of service management
• Chapter 4: The ITIL® practices
• Chapter 5: Sample exam
  

Examination

The examination is conducted by the PEOPLECERT:

• Scope: 40 Questions,
• Duration  Minutes,
• Passing grade: 65%