Course Features
- assignment_turned_in Certified by TÜV Rheinland
- access_time Lifetime Access
- trending_up Course Level: Beginner
- timelapse Learning Extent: 6 hrs. 26 min.
- language Language: english
Course Overview
About this online Course
Benefit
In this training you will learn the basics of the ITIL® philosophy and deal with the new service value system of ITIL®4, after which you will be perfectly prepared to take the online exam.
Target group
You are a manager or employee of a service or IT organization, director, executive, IT professional or business manager. Or you would like to acquire a basic understanding of ITIL. You would like to learn the contents flexibly and according to your own planning.
Learning content
- Chapter 1: Introduction to service management with ITIL®4
- Chapter 2: The ITIL® guiding principles
- Chapter 3: The four dimensions of service management
- Chapter 4: The ITIL® practices
- Chapter 5: Sample exam
Examination
The examination is conducted by the PEOPLECERT:
- Scope: 40 Questions,
- Duration Minutes,
- Passing grade: 65%
Learning Contents
Summary of Learning Contents
ITIL 4 Foundation Digital EN
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Chapter 1: Introduction to service management with ITIL®4extension interactive contenttimelapse 1 hrs. 13 min.
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Chapter 2: The ITIL® guiding principlesextension interactive contenttimelapse 0 hrs. 40 min.
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Chapter 3: The four dimensions of service managementextension interactive contenttimelapse 0 hrs. 48 min.
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Chapter 4: The ITIL® practicesextension interactive contenttimelapse 2 hrs. 45 min.
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Chapter 5: Sample examextension interactive contenttimelapse 1 hrs. 00 min.
Ratings
Overall Rating
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Questions & Discuss
Comments and Questions about the course
Do you have any general questions about the course? Would you like to get a more detailed picture of the structure of the course? Whether you want to share your own experiences with the learning community or have questions about a specific content: Feel free to join the discussions with other learners on this course.
