IT & Software

ITIL 4 Foundation Digital EN

by SERVIEW GmbH
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Preview image for training ITIL 4 Foundation Digital EN

Course Features

  • Certified by TÜV Rheinland
  • Lifetime Access
  • Course Level: Beginner
  • Learning Extent: 6 hrs. 26 min.
  • Language: english
Target Audiences:

Course Overview

About this online Course

The ITIL®4 Foundation is the basis for all further ITIL® trainings. In this training you will learn the basics of the ITIL® philosophy and deal with the new Service Value System of ITIL®4. Afterwards you will be perfectly prepared to take the online exam.

Benefit

In this training you will learn the basics of the ITIL® philosophy and deal with the new service value system of ITIL®4, after which you will be perfectly prepared to take the online exam.

Target group

You are a manager or employee of a service or IT organization, director, executive, IT professional or business manager. Or you would like to acquire a basic understanding of ITIL. You would like to learn the contents flexibly and according to your own planning.

Learning content

  • Chapter 1: Introduction to service management with ITIL®4
  • Chapter 2: The ITIL® guiding principles
  • Chapter 3: The four dimensions of service management
  • Chapter 4: The ITIL® practices
  • Chapter 5: Sample exam

Examination

The examination is conducted by the PEOPLECERT:

  • Scope: 40 Questions,
  • Duration  Minutes,
  • Passing grade: 65%

Learning Contents

Summary of Learning Contents

ITIL 4 Foundation Digital EN 

timelapse 6 hrs. 26 min.
  • Chapter 1: Introduction to service management with ITIL®4 
    extension interactive content
    timelapse 1 hrs. 13 min.
  • Chapter 2: The ITIL® guiding principles 
    extension interactive content
    timelapse 0 hrs. 40 min.
  • Chapter 3: The four dimensions of service management 
    extension interactive content
    timelapse 0 hrs. 48 min.
  • Chapter 4: The ITIL® practices 
    extension interactive content
    timelapse 2 hrs. 45 min.
  • Chapter 5: Sample exam 
    extension interactive content
    timelapse 1 hrs. 00 min.

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